CTIntegrations LLC, a leading software development and system integration company focused on the contact center, today announced the addition of Tom Roles to the company's Board of Directors. Roles is the founder and former President and CEO of NACR (now ConvergeOne), a Minnesota-based telecommunications and IT solutions company.
"We are excited to welcome Tom as an investor and board member at CTIntegrations," said David Garlich, the company's CEO. "As an entrepreneurial leader in the industry for more than 30 years, Tom brings to our organization his vast experience in growing and sustaining a business while maintaining a focus on the people who deliver technical expertise and services, and the customers they serve."
Roles started NACR in 1993 with only a handful of employees. Over the next two decades, he grew it into the largest Avaya channel partner in the world and an award-winning, nationwide leader in enterprise, contact center, and other business communications solutions, recognized by partners including Avaya, Catalyst, and Avaya DevConnect partners such as Extreme, Juniper, AFS, Polycom, and Plantronics. Under Roles's leadership, NACR expanded its team, portfolio, and technical capabilities through a strategy of smart acquisitions and intelligent investments. This strategy has enabled the company to evolve into ConvergeOne and expand to include IT and data solutions from providers such as Cisco, IBM, and Microsoft.
Roles retired from NACR in 2012; prior to starting the company, he was Executive Vice President of Progressive Technologies, a Minnesota-based telecommunications company.
"I'm thrilled to join the CTIntegrations board and be associated with this exceptional group of technology and sales innovators," said Roles. "I look forward to playing a part in helping the company grow its base and continue to deliver much-needed products and services that fill a gap in the world of contact center technology.
About CTIntegrations LLC
Founded in 2007, CTIntegrations is an Austin-based software development and system integration company focused on contact center technology. Our highly skilled and certified team of experts provides a wide range of software development and professional services from pre-sale design and engineering to implementation. Our flagship product, CT Suite™, is an innovative, user-friendly agent desktop and omnichannel contact center solution that delivers true out-of-the-box functionality and modular scalability. The result is an advanced and intuitive experience across the full spectrum of contact center interactions, powered by CTIntegrations. To learn more, go to www.CTIntegrations.com.
